There is a great report published from Forrester recently (April 27) that goes into depth about the analyst’s educated opinion about where things are going with the social web and how he sees the evolution broken down into stages.
One of the benefits of working at an advertising agency is that we get access to all the Forrester reports and those like it which feeds our hunger for social web geek analysis. If you are not as fortunate and understandably do not want to fork over $749.00 for this report, but are a fellow web geek and want the low-down then you will like the summary I am pasting below. The summary was written by Rad Tollet who is a friend and co-worker of mine here at The Martin Agency, and it is much better than any summary I could have written & honestly it is better than all the abstracts of this report that I have seen out there on the interWEBS thus far. Enjoy!
Overview:
“While brands naturally want to get into the furor of activity [on social networks], the social information about people, their profiles and their friends is locked up in separate networks, frustrating both the consumers who use them and the brands who want to connect with them. But the social web is about to evolve into something much broader than a few social network sites: a consistent backdrop for every online activity. Portable social IDs and the changes they enable will transform how consumers, brands and social networks interact.”
The report goes onto outline how the social experience has and will evolve:
The Eras:
(I changed the titles of the eras because, frankly, they were boring)
- Chat – This was the early 90s when we all went on AOL to chat with friends. This laid the foundation of a future social web.
- Play – Today’s networks go beyond “friending” and now support interactive applications that groups of people can interact with. It’s chatting and entertainment and utility…but it’s still within a walled garden (e.g., Facebook).
- Explore – This is where we are right now and it will have big ramifications in 2009. Technologies like OpenID and Facebook Connect will let people take their social connections with them. The boundaries of social networks and traditional websites will blur and every URL will have the potential of being “social”.
- Transparency – In 2010, Forrester estimates that websites (using OpenID) will know your preferences before coming to a site. This will allow for custom experiences (either with others or by yourself).
The Shift:
In broad strokes, here is how we’re going to shift from the second to the third era:
- Consumers want to share their experiences but can’t connect them across networks.
- Networks realize their reach is limited (they’ve built walled gardens) and want to tear down the boundaries they have with other networks.
The major networks are building standards to communicate with one another. They call it the OpenID project. Google, Facebook, MySpace and Yahoo! are already on board.
- OpenID is now established and is slowly trickling into web experiences outside the walled gardens.
Marketing in the Second Era:
In some instances I can already take my social ID to a third-party website. For instance, Scrabble has built out their game for the iPhone, and the kicker is who I can play against. Instead of playing the computer I can use Facebook Connect to invite my friends to play the game wherever they are. This is a big shift…I’m with my social network but not on Facebook. You can imagine where we can take our clients from here…
As I see it, the implication is that marketers need to shift from interruption to invitation. Facebook “aps” are what we did in the second era. We couldn’t get groups out of the walled garden so we stumbled into it. Sometimes we were welcomed. Most of the time we were ignored.
As we shift to the third era we can establish branded sites that incorporate OpenID architecture and transform the experience each user has. We’ll treat our users not just as individuals but also as groups, and we’ll be able to scale our branded entertainment/utility in a way that invites people to share their experiences with their friends (word of mouth). In other words, I won’t send a link to a friend with a note to have him “check it out”, I’ll IM him using OpenID with a note that says “I’m here, I’m playing a cool game, and you should join me. Now.”
Marketing in the Third:
We’re already seeing some sites access a user’s portable ID to pre-populate forms. For instance, in the near future GEICO plans to have a system built out that lets you log into their site with OpenID at which time the rate quote form will be pre-populated with your name, birth date, city, etc…anything you have “exposed” to public domain. This is scary for some. Not so for others.
As we’ve seen already, younger demographics (Millennials) have very little concern about privacy with these types of demographic variables, so the opportunity for optimizing eCommerce with OpenID has major implications for our clients.
– Summary by Rad Tollett
